Privacy Policy
Last updated: 9 October 2026
House Of Selah (“we”, “us”, “our”) operates this website and online store, including all related products, services,
content, and features (the “Services”). Our online store uses third-party ecommerce and payment services to
facilitate secure checkout and order processing.
This Privacy Policy explains how we collect, use, store, and share your personal information when you access our
Services, place an order, communicate with us, or otherwise interact with House Of Selah.
This policy is intended to comply with the New Zealand Privacy Act 2020.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact Information
•■ Full name
•■ Billing address
•■ Shipping address
•■ Email address
•■ Phone number
Order & Transaction Information
•■ Products purchased
•■ Order history
•■ Payment confirmation
•■ Refund or exchange information
Payment Information
Card payments are processed through our authorised third-party payment gateway, Verifone. Card details are transmitted
using encrypted connections to the payment provider, which is responsible for its PCI DSS-compliant
card-processing environment. We do not intentionally store full payment card numbers or card security codes on our
own systems.
Device & Website Usage Information
•■ IP address
•■ Browser type
•■ Device identifiers
•■ Pages viewed
•■ Website interaction data
•■ Cookies and analytics information
Communications
Information you provide when contacting us through:
•■ Instagram
•■ Email
•■ Website contact forms
•■ Customer support messages
2. How We Collect Information
We may collect information:
•■ Directly from you when placing orders or contacting us
•■ Automatically through cookies and website analytics
•■ From our ecommerce platform and payment providers
•■ From delivery and shipping providers such as NZ Post
•■ Through fraud prevention and security tools
3. How We Use Your Information
We use personal information to:
•■ Process and fulfil orders
•■ Arrange shipping and delivery
•■ Provide customer support
•■ Communicate regarding your order
•■ Detect fraud or suspicious activity
•■ Improve our website and customer experience
•■ Comply with legal obligations
•■ Maintain internal business and tax records
Where permitted, we may also send promotional or marketing communications. You may unsubscribe at any time.
4. Sharing Your Information
We may share your information with trusted third parties where reasonably necessary, including:
•■ our ecommerce platform and website hosting provider
•■ Payment processors
•■ Shipping providers including NZ Post
•■ Fraud prevention and website security providers
•■ Analytics or customer support tools
•■ Government authorities where legally required
We do not sell your personal information.
5. International Data Transfers
Our ecommerce and payment providers may process personal information outside New Zealand. We assess
applicable overseas disclosures and take steps required by the Privacy Act 2020, including Information Privacy
Principle 12 where applicable.
We take reasonable steps to ensure your information is protected in accordance with the Privacy Act 2020.
6. Cookies & Analytics
Our website may use cookies and similar technologies to:
•■ Improve website functionality
•■ Remember preferences
•■ Analyse website traffic
•■ Support marketing and advertising
You can manage cookies through your browser settings.
7. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you may request to:
•■ Access your personal information
•■ Correct inaccurate information
•■ Withdraw marketing consent
•■ Request deletion of information where legally applicable
Requests may be made using the contact information below.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
•■ Fulfil orders
•■ Maintain warranty and business records
•■ Meet legal or tax obligations
•■ Resolve disputes or fraud concerns
9. Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute
security.
10. Children’s Privacy
Our Services are not intended children. We do not knowingly collect personal
information from children.
11. Contact Us
For questions regarding this Privacy Policy or your personal information, contact:
Instagram: @houseofselah.shop
Email: hello@houseofselah.co.nz